COMPANY INFORMATION
Flying Tech is a UK company. We never drop-ship, so UK customers won’t pay import duty and no lengthy waits for your order to arrive.
Company No. 09714576
Registered Office / Return Address:
OPEN SPACE
UPPER INTERFIELDS
MALVERN
WORCESTERSHIRE
WR14 1UT
This address is not a retail outlet – we don’t have a showroom at this address: If you would like to arrange a visit to see products or discuss our services, please contact us.
Telephone Number: +44(0)1789 548 061
Yes, our VAT registration number is: GB 230460646.
You can contact us between the following times:
- Monday – Friday: 9am – 4pm
- Saturday – Sunday: Closed
Visits are by appointment only. If you require a weekend visit please contact us and we’ll try to accommodate you.
PLACING AN ORDER
We accept PayPal, American Express, Visa, MasterCard, Apple Pay and Google Pay.
We only accept payment for orders in pounds (£) sterling.
If you choose to pay for an item using a payment card with a foreign currency denominated account, the account will still be taken in pounds (£) sterling at the conversion rate applied by the relevant payment scheme at the time of processing your order.
Yes, please call us on: +44(0)1789 548 061
Your payment account will be debited for the total value of your order at the time you checkout.
Your card may have been declined for one of the following reasons:
- Expired Card: Ensure that your card is still valid by checking the expiration date.
- Incorrect Information: Verify that all required fields are correctly filled in, including card details and billing information.
- Credit Limit Reached: Contact your credit card provider to confirm that you have not exceeded your authorised purchase limit.
- Fraud Protection: Your bank may have blocked the transaction as a precautionary measure against fraud. Look for a security confirmation text message or reach out to your bank for assistance.
- 3D Secure Checks: Some transactions require additional verification through 3D Secure, an extra layer of security provided by your card issuer. If prompted, ensure you complete the verification process to proceed with your transaction.
If none of these reasons apply to you or if you need further assistance, please don’t hesitate to Contact Us.
Our website prioritises security to ensure the protection of your personal information. We utilise industry-standard encryption protocols, including SSL certificates, to safeguard data transmission. Additionally, we employ advanced security measures to prevent unauthorised access and regularly update our systems to maintain a safe online environment for our customers. Our payments provider is PayPal, which has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1, the most stringent level of certification available in the payments industry.
You can place an order without an account, but creating one offers benefits like tracking your order status and history, joining our loyalty scheme, and saving time for future checkouts.
To request changes or cancellations, please contact us as soon as possible with your order details. We’ll do our best to accommodate your request, but please be aware that if your order has already been processed or shipped, changes or cancellations may not be possible. Thank you for your understanding.
Absolutely! You can conveniently download a VAT invoice for your order from the ‘My Accounts – Orders’ section of our website. Simply log in to your account, navigate to your order history, and select the option to download the invoice for the desired order. If you encounter any difficulties or have any questions, feel free to reach out to our customer support team, and we’ll be happy to assist you.
DELIVERY
Postage rates are determined based on the weight of the items and the destination of the shipment. We aim to provide our customers with a variety of services, offering both expedited options for faster delivery at a higher cost and more economical choices for less urgent shipments.
Please be aware that certain items, such as oversized goods or items containing batteries, may require specific courier services for delivery.
To obtain a shipping quote, customers can use the shipping tab on the product pages. Shipping options and prices are also displayed on the shopping cart page.
Our delivery charges already include VAT for orders within the UK.
Transit times vary depending on the service selected and your delivery location. We always prioritise a rapid dispatch to ensure quick delivery.
For UK orders, using the Royal Mail Tracked 24 service, most orders arrive the following day. If you need guaranteed next day delivery, please select Royal Mail Special Delivery at checkout.
If you require a same day service, we have access to same day courier services, please get in touch and we will provide you with a quote.
For international orders, DHL Air Express offers a rapid delivery to Europe within 1-3 days, with destinations further afield typically arriving within 3-7 days. Road courier services to Europe may take 4-10 days to arrive. International mail services generally take 1-3 weeks for European and USA locations, and 2-8 weeks for the rest of the world. Please note, for all international deliveries, goods have to pass through customs in the receiving country, which may extend the wait time.
We are based in the UK, but ship to most worldwide destinations.
We partner with several reputable shipping companies to ensure reliable and efficient delivery of your orders. These include Royal Mail, DHL Express, UPS, Fedex and Parcelforce. Depending on factors such as your location and the nature of the items ordered, we will offer you a choice suitable delivery options to ensure your order reaches you in a timely manner.
Yes, you can collect your order if you prefer. We offer a convenient click-and-collect service for customers who wish to pick up their orders in person. Simply select the ‘Local Pickup’ option at checkout, and we’ll notify you when your order is ready for collection. Please do not arrive for collection without having arranged an appointment with us first, as our collection address is not staffed. If you have any questions or special requests regarding collection, feel free to contact our customer support team, and we’ll be happy to assist you.
You can track an order here; you will need your order ID and email address. Alternatively, for registered users, you can log into your account and access the “Orders” section. From there, you can view the status of each order and track any shipments with provided tracking information.
Orders shipped to EU countries may be subject to customs duties imposed by the destination country. However, consignments with a value of €150 or less are considered “low-value goods” and are exempt from paying Customs Duty (duty-free). Recipients usually have to pay import VAT charged at their local rate, along with a handling fee added by the courier before receiving their goods.
UK TAX/VAT won’t be charged on orders shipped outside of the UK, resulting in a 20% reduction on the listed prices on our website automatically for EU customers prior to payment. Therefore, you will not be charged VAT twice.
For further information, please see our Brexit information page, also the European Commission webpage on “Buying goods online coming from a non-European Union Country”.
RETURNS AND EXCHANGES
Our return policy allows you to return most items within 14 days of receipt for a refund or exchange. Please check our website for specific details and exceptions.
To initiate a return or exchange, please [contact our customer support team / visit our returns portal] to request a return authorization. We’ll guide you through the process and provide you with further instructions.
Return shipping costs may vary depending on the reason for return and your location. Please refer to our return policy for more information on return shipping fees.
Most items in their original condition, with tags attached and packaging intact, are eligible for return or exchange. However, certain items may be non-returnable or subject to specific conditions. Please review our return policy for details.
Once we receive your returned item, we aim to process your refund or exchange within 7 days. However, processing times may vary depending on the volume of returns and exchanges we receive.
While we prefer items to be returned in their original packaging, we understand that this may not always be possible. Please contact our customer support team to discuss your specific situation.
If you receive a defective or damaged item, please [contact our customer support team] immediately for assistance. We’ll arrange for a replacement or refund as soon as possible.
If you received the wrong item, please [contact our customer support team] immediately to report the issue. We’ll arrange for the correct item to be sent to you and provide instructions for returning the incorrect item.
If you happen to receive a damaged or incorrect product, we are sorry for the inconvenience. Please reach out to our customer support team as soon as possible with your order details, a description of the problem, and any relevant photos if applicable. We’ll sort it out for you, hassle-free. We’ll happily arrange a return or exchange, free of charge, to make sure you get exactly what you ordered. Your satisfaction is our top priority!
MY ACCOUNT
To create an account, simply click on the “Sign Up” or “Create Account” button on our website and follow the prompts to provide your information, such as your name, email address, and a password. You can also create an account during the checkout process.Alternatively, you can choose to sign up using your Facebook account by selecting the “Sign Up with Facebook” option.
Creating an account allows you to track your order history, manage your personal information and preferences, and expedite the checkout process by saving your shipping and billing details for future purchases.
To log in to your account, click on the “Log In” or “Sign In” button on our website and enter your email address and password. Alternatively, you can choose to log in using your Facebook account by selecting the “Log In with Facebook” option.
If you forgot your password, click on the “Forgot Password” or “Reset Password” link on the login page and follow the instructions to reset your password. You’ll receive an email with further instructions on how to create a new password.
To update your account information, log in to your account and navigate to the “My Account” or “Account Settings” section. From there, you can edit your personal information, including your name, email address, and shipping address.
Yes, you can view your order history by logging in to your account and navigating to the “Order History” or “My Orders” section. This will display a list of your past orders, including order details and status.
To unsubscribe from marketing emails, log in to your account and navigate to the “Email Preferences” or “Communication Preferences” section. From there, you can manage your email subscription settings and opt out of marketing communications.
If you’re experiencing difficulty accessing your account, please [contact our customer support team] for assistance. We’ll be happy to help troubleshoot the issue and ensure you regain access to your account.
Yes, we take the security of your account information seriously. We use industry-standard encryption and security measures to protect your personal information and ensure your account remains secure.
